Pavilion is in the process of developing a new subscription-based service for our Custom Wizard Plugin for Discourse. Our business customers have been calling for such a service for some time. They want to pay for quicker turn around times, additional support and some advanced features. This is normal.
We’re a co-operative, with three primary goals
- Give a fairer deal for tech workers (i.e. increase the power of labour vis-a-vis capital)
- Support a diverse array of communities (the standard incentive is to focus on enterprise customers)
- Support open source software (i.e. commons over private property)
One of the things we’ve discussed a lot in developing our approach to our first software subscription offering is how we distinguish between who gets what at what price. We want to ensure our answer to that question is in line with our primary goals.
There are various issues in that calculation, however one significant one is that there is no easy way of ensuring an organisation ascribes to their purpose(s) in the same way we do. A “non-profit” designation in one country does not necessarily mean the same thing in another. A “mission driven” organisation can mean many different things in different contexts.
One thing we’re hoping to get out of co-operative credentials is a better approach to this kind of issue, which will only get more difficult the more services we roll out and the larger we get. Our co-operative exists to fulfil its goals, not just to make money. We need a better way of pursuing our goals when it comes to segmenting our customers.